by Maureen Steele | May 22, 2012 | Interpersonal Communication
Most people understand that non-verbal signals (facial expression, body language) and voice tone have a strong impact on communication and how the communicator is perceived. In a teleconference, these non-verbal signals are missing so voice and tone become even more...
by Maureen Steele | May 7, 2012 | Influencing Skills, Interpersonal Communication, Training Box Occasional Blog
During a briefing session with a client last week to prepare for a presentation training programme for his team, I asked the question, “What should the participants be able to do (or do better) after the training, that they cannot currently do?” His answer was that...
