Positive feedback: the best free gift

Positive feedback: the best free gift

“Let us be grateful to people who make us happy; they are the charming gardeners who make our souls blossom.” Marcel Proust   Christmas is a time for gift-giving and positive feedback is the best free gift around. Everyone likes to be appreciated. Not...
Deal with the unexpected

Deal with the unexpected

The best defence against disturbances, interruptions and objections is a clear, concise presentation or talk that holds the attention of the audience by meeting their needs and interests. However, as we all know, even well-laid plans do not always work out – people...
Prepare for questions

Prepare for questions

As you practise and gain experience as a speaker and presenter, your confidence in your ability to do a good job in delivering your material will grow. However, even those with a lot of experience often feel unsure about how to prepare for questions and worry about...
Analyse your audience

Analyse your audience

“Talk to people about themselves and they’ll listen for hours.” Benjamin Disraeli, 1804 -1888, British Prime Minister All too often, presenters and speakers become caught up in their own story and fail to find common ground with their audiences. This leaves listeners...
Enriched language in communication

Enriched language in communication

“Enriched communication is the essence of motivation and commitment.” Sue Knight,  NLP at Work We have chosen three of the most important ways you can enrich your communication, appealing to the eyes, ears and feelings of your listeners with your choice of words....