by support | Apr 18, 2011 | Influencing Skills, Interpersonal Communication
“Rapport: a process of establishing and maintaining a relationship of mutual trust between two or more parties.” Genie Z Laborde We all know that communication is about more than the content level. Empathy and mutual understanding can do a lot to build the...
by support | Apr 18, 2011 | Influencing Skills, Personal Mastery
Achieve success or avoid failure? Do you work towards or strive to move away from something? This very powerful filter – away from or towards – influences our preparation for, and commitment to, goals and our subsequent likelihood of achieving what we want. Like...
by support | Apr 18, 2011 | Uncategorized
If influencing others isn’t luck or magic – could it be science? Robert Cialdini has spent 30 years studying how people are influenced. His work is both compelling and ethical and proven by scientific methodology. In writing his book, Influence: The Psychology of...
by support | Jan 14, 2011 | Communication Essentials, Interpersonal Communication, Presentations And Public Speaking
If you thought what you actually say has the most impact on those you meet, then think again. The non-verbal factors such as facial expression and gestures, combined with your voice tone and all it expresses, far outweigh the appropriateness of your word choice when...
by support | Dec 21, 2010 | Uncategorized
“Stories, metaphors, myths and legends, together with their relatives anecdotes, similes and analogies – have all been used as methods for communication and teaching since time began..” Margaret Parkin In her book, Tales for Trainers, Using Stories and ...
