by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Summarising is concrete skill that, like paraphrasing, is built upon mindful listening and produces exactly the same benefits as paraphrasing does. The very act of summarising boosts your mindful listening ability and it will become easier the more you practise....
by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Paraphrasing can be defined as: The act of reflecting back what you have heard using the words of the speaker as much as you possibly can. In order to paraphrase well, you must pay attention to what the other person is saying. This in itself already...
by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Both paraphrasing and summarising require you to re-state what has already been said, reflecting back and using the words of the speaker (s) as much as is possible. Paraphrasing focuses on the immediately preceding discourse, summarising pulls together the most...
by Maureen Steele | Jul 22, 2019 | Communication skills for leaders, Interpersonal Communication, Non-verbal Communication
How do you feel about silence in a conversation? Some of you reading this are thinking: “Great, more opportunities for me to talk!” Others are more likely thinking: “That doesn’t happen very often”. Then there are those who probably feel uncomfortable with any sort of...
by Maureen Steele | Apr 16, 2019 | Interpersonal Communication, Presentations And Public Speaking
When you can see your audience during a presentation, you can pay close attention to their non-verbal signals and gauge their reactions much more accurately than in a virtual presentation. In a teleconference call you know they are there but you cannot see their...
by Maureen Steele | Apr 3, 2018 | Interpersonal Communication, Mastering Workplace Challenges
Many people avoid feedback at all costs and view any review of their performance at work with fear and trepidation. Whilst there is clearly a need for those who are tasked with giving feedback to develop their skills and competences in this area, the truth is that a...
