by Maureen Steele | May 25, 2021 | Uncategorized
“Getting To Yes – Negotiating Agreements Without Giving In” (2011, Penguin, R.Fisher and W.Ury) 1 Interests Critically, interests differ to positions – a position is what a party wants whereas an interest is why. For example, if you completed a project...
by Maureen Steele | May 25, 2021 | Mastering Workplace Challenges, Skills For Personal Business Success
What is a BATNA? BATNA stands for Best Alternative to a Negotiated Agreement – what you will walk away with if negotiation fails or the parties cannot agree. Let’s explain this with an example. Jill needs a car, so she’s negotiating with Jack to buy his. Jack is...
by Maureen Steele | May 18, 2021 | Mastering Workplace Challenges, Skills For Personal Business Success
When it comes to choosing a negotiating style, the choice is often seen as being between cooperation or competition. In reality, research and practice have demonstrated that neither of these two styles has a monopoly on effectiveness. Effectiveness in negotiation does...
by Maureen Steele | Dec 22, 2020 | Training Box Occasional Blog
Tips and strategies to support your personal effectiveness in uncertain times 2020 was a most unusual time for all of us and we have had to adapt. Uncertainty has become the norm. With vaccinations against COVID-19 on the horizon, we can at least now start to be...
by Maureen Steele | May 25, 2020 | Communication For The Future, Mastering Workplace Challenges, Skills For Personal Business Success
There is nothing new about video calls and virtual meetings. What is new (and trending upwards) is the frequency with which they are now happening. They provide the perfect antidote to a world in which travel is restricted and in which even those who work in the same...
by Maureen Steele | May 25, 2020 | Mastering Workplace Challenges, Personal Mastery, Responding To Change and Transition
Those of us who are used to working from home or in a home office may well have spent the last few months wondering what all of the fuss was about. How difficult can it be to carve out the space you need to work productively and efficiently? Where exactly does the...
by Maureen Steele | May 25, 2020 | Communication For The Future, Mastering Workplace Challenges, Uncategorized
Having thousands of bank workers in big, expensive city offices “may be a thing of the past”, Barclays boss Jes Staley has said. About 70,000 of Barclays’ staff worldwide are working from home due to coronavirus lockdown measures. ...
by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Summarising is concrete skill that, like paraphrasing, is built upon mindful listening and produces exactly the same benefits as paraphrasing does. The very act of summarising boosts your mindful listening ability and it will become easier the more you practise....
by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Paraphrasing can be defined as: The act of reflecting back what you have heard using the words of the speaker as much as you possibly can. In order to paraphrase well, you must pay attention to what the other person is saying. This in itself already...
by Maureen Steele | Nov 13, 2019 | Communication Essentials, Interpersonal Communication
Both paraphrasing and summarising require you to re-state what has already been said, reflecting back and using the words of the speaker (s) as much as is possible. Paraphrasing focuses on the immediately preceding discourse, summarising pulls together the most...
