by support | Dec 20, 2011 | Uncategorized
“Let us be grateful to people who make us happy; they are the charming gardeners who make our souls blossom.” Marcel Proust Christmas is a time for gift-giving and positive feedback is the best free gift around. Everyone likes to be appreciated. Not...
by Maureen Steele | Oct 18, 2011 | Uncategorized
Audiences often have unspoken questions in their minds and become frustrated if the speaker neglects to answer them. You don’t have to be a mind-reader to make a calculated guess at these questions and build in the responses without waiting to be asked: Unspoken...
by support | Oct 18, 2011 | Uncategorized
The best defence against disturbances, interruptions and objections is a clear, concise presentation or talk that holds the attention of the audience by meeting their needs and interests. However, as we all know, even well-laid plans do not always work out – people...
by support | Oct 18, 2011 | Uncategorized
As you practise and gain experience as a speaker and presenter, your confidence in your ability to do a good job in delivering your material will grow. However, even those with a lot of experience often feel unsure about how to prepare for questions and worry about...
by support | Oct 12, 2011 | Uncategorized
“Talk to people about themselves and they’ll listen for hours.” Benjamin Disraeli, 1804 -1888, British Prime Minister All too often, presenters and speakers become caught up in their own story and fail to find common ground with their audiences. This leaves listeners...
by support | Apr 18, 2011 | Uncategorized
“Enriched communication is the essence of motivation and commitment.” Sue Knight, NLP at Work We have chosen three of the most important ways you can enrich your communication, appealing to the eyes, ears and feelings of your listeners with your choice of words....
by support | Apr 18, 2011 | Influencing Skills, Interpersonal Communication
“Rapport: a process of establishing and maintaining a relationship of mutual trust between two or more parties.” Genie Z Laborde We all know that communication is about more than the content level. Empathy and mutual understanding can do a lot to build the...
by support | Apr 18, 2011 | Influencing Skills, Personal Mastery
Achieve success or avoid failure? Do you work towards or strive to move away from something? This very powerful filter – away from or towards – influences our preparation for, and commitment to, goals and our subsequent likelihood of achieving what we want. Like...
by support | Apr 18, 2011 | Uncategorized
If influencing others isn’t luck or magic – could it be science? Robert Cialdini has spent 30 years studying how people are influenced. His work is both compelling and ethical and proven by scientific methodology. In writing his book, Influence: The Psychology of...
by support | Jan 14, 2011 | Communication Essentials, Interpersonal Communication, Presentations And Public Speaking
If you thought what you actually say has the most impact on those you meet, then think again. The non-verbal factors such as facial expression and gestures, combined with your voice tone and all it expresses, far outweigh the appropriateness of your word choice when...
