by Maureen Steele | Apr 3, 2018 | Interpersonal Communication, Mastering Workplace Challenges
Many people avoid feedback at all costs and view any review of their performance at work with fear and trepidation. Whilst there is clearly a need for those who are tasked with giving feedback to develop their skills and competences in this area, the truth is that a...
by Maureen Steele | Apr 3, 2018 | Coaching, Communication skills for leaders
Prepare to step into a coaching role and switch from just telling to asking There is always likely to be some resistance to top-down solutions no matter how well-intentioned – and this is definitively one of the limitations of the STAR model. The approach of the...
by Maureen Steele | Oct 10, 2017 | Mastering Workplace Challenges, Personal Mastery
This article and the tips in it have been contributed by our guest writer, Alysoun Sturt-Scobie. Perhaps sport and raising children have similarities to managing individuals and teams. When a child is learning to walk I imagine that you would want to encourage them to...
by Maureen Steele | Oct 10, 2017 | Communication For The Future, Personal Mastery
“You can’t go back and change the beginning, but you can start from where you are and change the ending” CS Lewis When I applied to compete in the round the world yacht race, I had never sailed before. When I completed my application, I nearly typed “I can’t sail” and...
by Maureen Steele | Oct 10, 2017 | Interpersonal Communication, Personal Mastery
…and how to get there! This article and the tips in it have been contributed by our guest writer, Alysoun Sturt-Scobie. How often have you said to your partner (or vice versa) something along the lines of “It’s cold in here,” and they disagree with you....
by Maureen Steele | Jul 20, 2017 | Interpersonal Communication, Mastering Workplace Challenges, Personal Mastery
If you stay rooted in your own opinions and have a narrow perspective on things, it can greatly limit your room to manoeuvre. Choosing to take a different view of a situation can greatly increase your choices and options about how to deal with it, increasing your...
by Maureen Steele | Jul 20, 2017 | Interpersonal Communication, Mastering Workplace Challenges, Personal Mastery
Being true to yourself in a difficult conversation is both important and hard to do. You will get the best results and move forwards towards the best solutions if you can do this in a way that demonstrates empathy and compassion for the other person. Here are our top...
by Maureen Steele | Jul 20, 2017 | Mastering Workplace Challenges, Personal Mastery, Skills For Personal Business Success
No-one actually likes having a difficult conversation. Indeed, most of us dread it and freely admit to avoiding conflict (or even the potential of conflict) at all costs. However tempting it is to put things off, it is healthier for you and your relationships in the...
by Maureen Steele | May 16, 2017 | Coaching, Communication skills for leaders, Communication Strategies For Leaders
Acquiring the right mindset for using leadership coaching skills as a leader is a conscious decision and a choice that must be actively made. It presupposes that you stand firmly behind the belief that a coaching approach adds value, that the other person has...
by Maureen Steele | May 16, 2017 | Coaching, Communication skills for leaders, Communication Strategies For Leaders
Without mindful listening it is simply not possible to extract what is important from what is said and to make the kind of connections that are needed for you to be effective as a leader who coaches. There is little point in perfecting your questioning skills...
