by support | Sep 30, 2014 | Written Communication Skills
“Etiquette means behaving yourself a little better than is absolutely essential.” Will Cuppy Good email etiquette is definitely about quality rather than quantity. There are no formal rules about how to use email but you can cultivate good...
by support | Sep 30, 2014 | Skills For Personal Business Success
“Email, instant messaging, and cell phones give us fabulous communication ability, but because we live and work in our own little worlds, that communication is totally disorganized.” Marilyn vos Savant Many people react to email rather being pro-active...
by support | Apr 30, 2014 | Interpersonal Communication
“Without mindful listening it is simply not possible to extract what is important from what is said and to make the kind of connections that are needed for innovation.” Cristina Bianchi / Maureen Steele writing in Coaching for Innovation What is mindful...
by support | Apr 30, 2014 | Coaching, Communication For The Future
Questions act as the critical trigger to bigger thinking. For example, in the workplace, if you try to do something differently, you may be met with the response, ‘That’s not how we do things here.’ The big thinker would wonder why not and would not hesitate to ask...
by support | Apr 8, 2014 | Communication For The Future
“You do not need to be either a born innovator or a professional coach to use coaching to drive innovation. You do need the right attitude, behaviours, skill set and a ready supply of tested and practical coaching models.” Cristina Bianchi / Maureen Steele...
by support | Oct 24, 2013 | Voice And Breathing
“I have never heard a ‘bad’ voice… every human voice has thrilling potential waiting to be discovered and unleashed.” Patsy Rodenburg How many times have you heard someone say, “I hate it when I hear myself on my answerphone message or...
by support | Oct 24, 2013 | Voice And Breathing
“Effective communication is 20% what you know and 80% how you feel about it.” Jim Rohn Your voice can and does play a huge part in transmitting your feelings to others. Do not hesitate to show warmth, sincerity or passion so that the messages you send are...
by Maureen Steele | Oct 24, 2013 | Interpersonal Communication, Written Communication Skills
Communication is commonly talked about in terms of a cycle. In any communication, the principal characters are known as the sender and the receiver: Ideas exist in the sender’s brain as electrochemical neuron systems, not words. Encoding is what happens when we...
by support | Oct 24, 2013 | Interpersonal Communication
“Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another.” Napoleon Hill Even though we all do it daily and mostly without a second thought, communication is often a risky...
by Maureen Steele | Jul 17, 2013 | Presentations And Public Speaking
We offer you the following insights courtesy of a great book called “slide:ology” by Nancy Duarte (2008, O’Reilly Media). Duarte Design created the presentation for Al Gore’s Oscar-winning film, An Inconvenient Truth. This extract is from Chapter 12 and offers a...
