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Email: a 21st
century dilemma
The last time we talked email was in our July 2010 newsletter (Email: perils and pitfalls). Since then, email has of
course continued to grow as a major communication channel. Worldwide, more
than 100 billion emails are sent every day. One recent study
shows that office workers send or receive an average of 120 emails a day -
that’s one every four minutes. In fact, many people cannot remember a time
before email and rarely if ever put pen to paper. Sheer volume and
familiarity though are not enough to guarantee that this way of communicating
is always effective. The growth of email has been so dramatic and rapid that
there are very few protocols governing its use. Help is at hand in this
edition of the newsletter with tips to help you sort through the confusion
and prevent you being overwhelmed.
Tips out of The
Training Box
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Manage your mailboxes
Have a system in place to manage your mail before your
mail manages you.
more »
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Lead the way to LESS mail
Develop good email habits in what you write and to whom you write.
more »
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Reply and be replied to
Overcome the attitude that says why bother...
more »
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The Training
Box Quick Fix
Other people's opinions do matter and in the professional
world, their perception of you is always going to be critical to your
success. If your emails are messy, disorganised or confusing – or you simply
can’t be bothered to reply - this is sending out the wrong messages.
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Be pro-
active and not reactive: be organised, have a system to
manage your mailboxes and take steps to prevent yourself becoming
overwhelmed.
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Follow
email etiquette guidelines: the rules may be unwritten, but
our simple tips will guide you.
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Don’t be
THAT person who never replies: make it a point to always
reply to emails you receive.
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If you enjoyed reading
this newsletter and find our tips useful, why not forward it to your
colleagues, friends and families?
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